English
China
Dear customers:
Thanks for your purchase our company's equipment, in order to serve you better, we will provide the following services policy.
The products from our company,if dameged because of the quality problems (except damege on purpose): within three months,we can send a replacement; within one year, we offer free repairment; A year later, we would charge the cost of repairment. The service we offer including: “technical support service on the telephone”, “network remote support”, “return and repair service”, “send a replacement” and “door to door service” for your requirment!
No matter what the problems you encounter, you can call our technical service phone or communicate through QQ, WeChat, mail,whatsapp,skype etc.
Products quality commitment.
For the equipment provided, we ensure that the contract equipment is new, original, and the channel we obtain the equipment is legitimate. The quality, specifications and technical features are in accordance with the requirements of the annex to the contract.
After-sales service commitment
We promise to provide customers with 1 years warranty. The warranty period begin on the date of the customer take delievery of the goods. All the equipment provided we promise a year free warranty service (except for man-made damage).
The technical surport conditions the warranty period.
After the warranty period, we will continue providing preferential technical service of high quality. reasonable prices to customers to provide the needed spare parts and bear the principle of fault and lead to improved.
We offer life-long system hardware and software, and only charge the cost.
We set up after-sales maintenance hotline, provide 7 * 24-hour telephone service support for free. We had established a localized support team in 17 provinces in China, provide fast solutions for the customers through full coverage of the after-sales service system.
We committed to a sincere cooperation attitude for customers with the successful completion of all the work related projects. Whenever problems occur, we will solve it in a serious and responsible attitude.
Paid service provision
We offer long-term paid and discounts services after the warranty, the specific charges by the contract of both sides.In reference to the market price, we provide preferential price.
Comprehensive service system
Our company has a perfect customer service system, with offices throughout the country. Customers can directly contact the company headquarters, or contact the relevant sales and technical personnel in their own area.
